Our Guarantee & Warranty - DryMark Restoration Federal Way

The DryMark Restoration Federal Way Guarantee

We stand behind every job we do in Federal Way with a signed, written guarantee, not a handshake and a hope. Our 365-Day Done Right Promise means if we miss something, if a seam lifts, if a moisture reading creeps back up, we come back and make it right at our expense. No arguments, no runaround, no “that’s not covered” fine print. Since 2011, we’ve restored more than 12,000 homes, and every single one left with a written price before work started and a documented photo record when the crew packed up. That’s Haven Standard, Clause 1: written price before work begins. And it’s how we still operate in Federal Way today.

Call (253) 322-4873

What’s Covered

• Workmanship on every trade we touch. Whether we’re running Injectidry hoses through your wall cavities in the Twin Lakes neighborhood or setting up a Phoenix 200MAX dehumidifier in a Dash Point crawl space, the installation, monitoring, and finish work is covered for 365 days.
• Parts and materials we supply. We source professional-grade drying and reconstruction materials from Dri-Eaz, XPOWER, B-Air, and other verified manufacturers, and we back their proper application. If a vapor barrier fails because of how we placed it, that’s on us.
• Site condition on departure. We don’t leave dust piles, nail strips, or mystery stains. Our crews carry HEPA vacuums and protective sheeting as standard equipment, not upsells. The photo record we deliver shows the condition we left your Federal Way property in.
• Response and arrival windows. For emergency calls in Federal Way, we give you a real arrival window and update you if traffic on I-5 or Pacific Highway South shifts it. If we blow the window without communication, we document why in your job file.
• Honest, locked pricing. Haven Standard, Clause 1: the written price you sign before we start is the price you pay. No scope-creep additions once our crew is inside your home. We’ve seen too many Federal Way homeowners burned by open-ended “time and materials” bills that double mid-job. That doesn’t happen here.

Our Satisfaction Promise

If something’s not right, call us at (253) 322-4873. A live person answers, 24 hours a day, 7 days a week. No voicemail tree, no “we’ll call you back Monday” while water keeps wicking up your drywall.

Here’s what happens next. We pull your job file, including the photo record and drying log from every visit. Alicia Brennan reviews the documentation personally, usually same day. If we missed something, we schedule a return trip at no charge. If the issue is a materials defect from a manufacturer, we handle the warranty claim and still fix your problem. If we disagree on whether something’s wrong, we’ll bring in a third-party IICRC-certified inspector at our expense.

The 365-Day Done Right Promise isn’t a marketing line stamped on a truck. It’s a signed guarantee on every job contract. We’ve honored it on jobs where a baseboard swelled six months later because we missed a secondary moisture pocket. We’ve honored it when a carpet seam opened up after tertiary drying completed. We don’t love eating those costs, but we love our reputation in Federal Way less.

And if you’re not sure whether your issue qualifies, call anyway. We offer a Free Second Opinion on any competitor’s written estimate, and we’ll extend that same review to our own past work. No charge, no obligation.

Before

After

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. We’re licensed and insured, with background-checked, uniformed technicians who arrive with names and credentials, not anonymity. Every technician is verified before they set foot in your Federal Way home.

Here’s why that matters for your actual protection. Our insurance covers general liability and workers compensation at levels that satisfy major carriers and mortgage servicers. When we document your job to IICRC, RIA, and IFA standards, that documentation becomes evidence your adjuster can use. The daily moisture logs, the psychrometric data (that’s temperature, relative humidity, and vapor pressure differential, tracked to prove drying progress), the photo record of every visit, all of it turns restoration invoices into payable claims. Alicia Brennan built this company in 2011 specifically around the documentation gap that costs homeowners their claims. She was a claims adjuster before she was an owner. She saw good people lose coverage because a contractor’s paperwork wouldn’t hold up. That doesn’t happen on our jobs.

Our equipment inventory, Dri-Eaz, Phoenix, XPOWER, B-Air, Injectidry, is maintained on documented service schedules. A failed dehu on day three of a dryout doesn’t just slow the job, it risks secondary damage and a coverage fight. We prevent that with preventive maintenance logs you can request.

The Haven Standard isn’t a slogan. It’s a contract structure with clauses, and Clause 1 is the written price before work begins. The guarantee that follows is Clause 2 through however many it takes to get your Federal Way home back to dry.

How to Start a Claim Under Our Guarantee

Call (253) 322-4873 anytime. Describe the issue. We’ll have your job file open within minutes, the photo record scrolling, and a plan for inspection or repair scheduled before we hang up. For non-urgent concerns, you can also request a callback through our dispatch, but we don’t make you wait for business hours when water, mold, or structural risk is involved.

We don’t subcontract our guarantee to a warranty administrator in another state. Alicia Brennan and our Federal Way team handle claims directly. Most are resolved in one visit. The ones that aren’t, we stay on until they’re done.

Frequently Asked Questions